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DHL SC BENELUX – Leading Innovation

DHL Supply Chain Benelux approached CLS for support to foster an innovation mindset among its 110 managers and 3,000 staff.

Client Profile

DHL Supply Chain Benelux was formed by merging DHL’s supply chain operations in Belgium and Netherlands.

DHL Supply Chain is a business unit of Deutsche Post DHL, a global logistics provider with 42,000 employees in over 1,000 offices worldwide.

The challenge

Supply chain companies in the Benelux operate in a very challenging, dynamic and competitive market. While DHL SC Benelux has well-established customers, it needed to harness its best practices to grow its business by:

Consequently, DHL Supply Chain Benelux approached CLS for support to foster an innovation mindset among its 110 managers and 3,000 staff.

The solution

We developed a ground-breaking “Leading Innovation” training program that made a lasting business difference, based on our 4-Stage Innovation Process of: Investigation, Ideation, Persuasion, and Implementation.

It involved a joint effort from DHL Benelux’s Board, DHL’s Innovation Team and CLS facilitators. Together we trained DHL SC Benelux’s 110 managers in what innovation means for their work and the business. It also brought the Belgian and Netherlands operations closer together. 

As changing mindsets takes time, we structured each program into two 1-day workshops separated by a six- week interval when managers worked in cross-country, cross-functional teams on real innovation projects. They pitched the projects to DHL Benelux’s Board for approval.

Each program was attended by 10 managers, and we delivered 11 programs in 9 months. 

Specific features

The workshops enabled participants to:


In addition to very highly rated workshops our client experienced:

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